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Frequently Asked Questions

Select A Topic

  • OUR PRODUCTS
  • ORDER AND PAYMENTS
  • LEGAL
  • DELIVERY

OUR PRODUCTS

  • DOES YOUR PRODUCT GIVE YOU A HIGH AND IS IT ADDICTIVE?

    Pureis does not give you a “high” and is not addictive. It is not psychoactive.
  • WHAT IS THC?

    THC (tetrahydrocannabinol) is a cannabinoid found in the cannabis plant. THC is psychoactive and induces the "high" associated with recreational cannabis usage.

    Pureis has 0% THC in all products.

  • DOES YOUR PRODUCT HAVE SIDE EFFECTS?

    Sometimes taking too much of a supplement can be linked to undesired side effects. A review of CBD use reports that if a side effect was to occur, the most commonly reported side effects were tiredness, diarrhoea, and changes in appetite and/or weight.
  • IS CBD SUITABLE FOR PREGNANT OR BREASTFEEDING MOTHERS?

    Due to the minimal evidence of the potential effects on the developing foetus or newborns, CBD is not recommended during pregnancy or breastfeeding.
  • IS CBD SAFE FOR CHILDREN?

    Due to the minimal evidence of the potential effects on growing children, our safety studies did not assess the suitability of CBD use in children. Therefore, CBD is not recommended in persons under the age of 18.
  • CAN I TAKE YOUR PRODUCT IF I AM A PROFESSIONAL SPORTS PERSON?

    Yes, CBD is permitted by WADA (World Anti-Doping Agency), CBD is not a banned substance. However we recommend you check with your own sporting organisation if CBD is permitted.
  • WHY DOES PUREIS ULTRA PURE CBD OIL TURN PINK?

    If you’ve purchased any of our Pureis Ultra Pure CBD oil products, you may have noticed that sometimes they turn pink. Luckily, there’s no need to be alarmed! When coconut oil, an ingredient in many of our products, is exposed to light and oxygen it can turn a beautiful shade of pink. This colour change is perfectly natural and is proof your coconut oil is of the highest quality, so it is 100% safe to use.
  • WHY DO YOU USE COCONUT OIL?

    We use coconut oil for a variety of reasons; for example, we know our Pureis Ultra Pure CBD dissolves extremely well in coconut oil, but more importantly, we know that CBD is poorly absorbed orally and, in some cases, only 6% of CBD is absorbed and the remainder is excreted, as reported in the literature. This is known as “first pass metabolism”; CBD is extensively broken down and processed for excretion by the liver. Coconut oil helps Pureis Ultra Pure CBD avoid the first pass metabolism and therefore maximises the effects of Pureis Ultra Pure CBD by allowing you to absorb the correct intake.
  • CAN I ORDER PRODUCTS FROM OUTSIDE EUROPE?

    No, we only ship to the UK.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    Our payment gateway is run by Fibonatix. They process all major credit and debit cards.

    We currently accept the following methods of payment:

    Visa, MasterCard, Maestro.

  • MY PAYMENT HAS NOT GONE THROUGH, WHAT SHOULD I DO?

    If the payment turns out to be unsuccessful, please contact our customer service via orders@pureiscbd.com.

  • MY ORDER HAS BEEN CANCELLED/THE CREDIT CARD PAYMENT FAILED, WHAT SHOULD I DO?

    Unfortunately, we could not capture the (total) amount from your credit card for unknown reasons. The Credit Card provider will never pass on the reason for privacy reasons. If the amount has been “debited” from your account, your Credit Card provider will refund the amount within their statutory period. We advise you to place a new order and try to pay with a different payment method.
  • I WOULD LIKE TO MAKE A BANK TRANSFER PAYMENT, IS THAT POSSIBLE?

    Yes, it is possible, we ask you let us know through our email that you wish to do this orders@pureiscbd.com.

  • IS CBD LEGAL TO BUY?

    Yes, under current European and UK legislation, CBD is legal, providing the THC content is below 0.2%. Pureis has 0% THC levels. The entire Pureis range complies with EU and UK regulations of THC levels. Country specific legislation may vary, and we recommend checking at a local level before buying.
  • WHAT IS THE DIFFERENCE BETWEEN NATURAL AND SYNTHETIC CBD?

    We at Pureis® love going above and beyond to bring you a product that has the support of clinical safety studies conducted in accordance with food law. This means that you can have complete TRUST in our high quality, fully compliant Pureis CBD products, supported by science. To deliver on our promise, we need to ensure we are free from toxins that can occur naturally in the cannabis plant. The plant source of CBD can contain traces of THC, other cannabinoids, terpenes, heavy metals, pollutants, pesticides, or insecticides. Our Ultra Pure CBD raw material is free from all these components. Sometimes “natural” doesn’t automatically mean it is safe for you. Unfortunately, today’s regulations allow companies in both categories natural and synthetic to use harmful, disruptive ingredients. Our R&D development team obsessively self-regulates and reviews every single precious ingredient to make sure it is the safest, most efficacious and most synergistic with the entire product line, while staying focused on both internal and external health.
  • HOW MUCH DOES DELIVERY COST?

    Orders £59.99 and below: Royal Mail 2nd Class service - £3.45
    Orders £60.00 and above: DPD Next Day service - £0.00
  • CAN I TRACK MY ORDER?

    Royal Mail 2nd Class service: We will provide a Delivery Confirmation Number on the shipping confirmation email.

    This will enable you to find out whether Royal Mail has attempted to deliver your parcel. Note that this is not end to end tracking of the parcel.

    Tracking website:

    DPD Next Day service: DPD will provide a tracking number once your parcel has been shipped.

    This will be provided in a separate email from DPD and does provide end to end tracking.

    Tracking website:

  • HOW LONG DOES DELIVERY TAKE?

    Royal Mail 2nd Class service – 2-3 working days

    DPD Next Day service – Next day service is available on orders placed before 15:00 Monday to Thursday. Orders placed after this will be delivered next working day.
  • WHERE CAN I FIND MORE INFORMATION ABOUT SHIPPING?

    You can find more information here or by clicking the Delivery link in the footer of our website.